Effective from 1 September 2026 | Version 0.2
These Terms govern use of maikoot.com and the supply of design, scanning, prototyping, additive manufacturing, custom goods and related services by Maikoot Limited.
Registered in England and Wales: 15089008
VAT: GB448652954
Registered office: 7 Bell Yard, London, WC2A 2JR
Office & Manufacturing: Unit 51A, BSS House, Cheney Manor Industrial Estate, Swindon, SN2 2PJ
Email: enquiries@maikoot.com
Telephone: 01793 200830
Visits are by appointment only.
1.1 These Terms apply to use of maikoot.com (the Site) and to every contract under which Maikoot Limited supplies services, physical goods or digital deliverables, unless we expressly agree different terms in writing.
1.2 Maikoot Solutions is a technical service identity used by Maikoot Limited and is not a separate legal entity. Blue Box Goblin is a product and retail brand of Maikoot Limited and may apply separate retail website terms to purchases made through its store.
1.3 If documents conflict, the order of priority is: (a) a written variation expressly agreed by Maikoot Limited; (b) the accepted quotation or order confirmation; (c) the agreed brief or specification; (d) these Terms; and then (e) other consistent correspondence.
1.4 A customer purchase order confirms an order but does not replace or amend these Terms unless Maikoot Limited expressly accepts the relevant purchase-order term in writing.
1.5 Key terms: a Business Customer acts wholly or mainly for business or organisational purposes; a Consumer is an individual acting wholly or mainly outside a trade, business, craft or profession; the Customer is the person or organisation contracting with us; Project Materials are all files, drawings, images, measurements, samples, objects, specifications and instructions supplied by the Customer; and Deliverables are only the services, goods and files expressly listed in the quotation or order confirmation.
1.6 Nothing in these Terms removes rights or remedies that cannot legally be excluded or restricted.
2.1 An enquiry, website form submission or request for a quotation does not oblige Maikoot Limited to accept a project.
2.2 Website prices and capability information are guidance only. A quotation is based on the information available at the time and may include assumptions, exclusions, validity dates, estimated lead times and project-specific conditions.
2.3 Unless the quotation says otherwise, a contract is formed only when Maikoot Limited confirms acceptance in writing after the Customer has accepted the quotation and any required payment, deposit or purchase order has been received.
2.4 Business quotations may show prices excluding VAT, with VAT added at the applicable rate. Consumer quotations will show the total payable including VAT.
2.5 New customers are normally required to pay in full before design, production or procurement begins. Larger projects may use deposits, milestone payments or staged invoices as stated in the quotation.
2.6 Thirty-day payment terms may be offered at our discretion to approved, established Business Customers, normally where a valid purchase order has been supplied. Credit terms may be withdrawn for future work.
2.7 Work outside the agreed scope, additional revisions, specialist materials, delivery, third-party charges, tooling, testing, certification and file release are additional unless expressly included.
2.8 We may pause work, withhold dispatch or collection, or suspend further credit while an invoice is overdue. For qualifying late Business Customer payments, we may claim statutory interest and recovery costs where legally available.
2.9 Ownership of physical goods does not pass until all amounts due for them have been paid in full, although risk may pass earlier under section 10.
3.1 The Customer must provide accurate, complete and timely information, including the intended use, critical dimensions, operating conditions, quantity, deadlines and any standards, certification or safety requirements.
3.2 The Customer must review and approve designs, drawings, prototypes, samples, materials and specifications when requested. We may rely on that approval when continuing the work or beginning production.
3.3 The Customer confirms that Project Materials are lawful, do not contain malware and may legally be supplied to and used by Maikoot Limited for the project.
3.4 The Customer must tell us promptly if information, dimensions, intended use or requirements change. Changes may affect the price, delivery date and suitability of previous work.
3.5 Delays caused by missing information, late feedback, late payment, changed requirements or failure to provide access will extend timescales and may create additional charges.
3.6 If essential information or approval is not supplied, we may pause the project. If the Customer remains unresponsive for 30 days, we may issue a final written request giving at least 14 days to respond and may then close the project. Completed work and committed costs remain payable, and any restart may require a new quotation and schedule.
4.1 The project scope is limited to the Deliverables, assumptions, quantities, materials and revision or prototype-cycle allowance stated in the quotation.
4.2 A revision means a reasonable change within the original agreed brief. A new concept, additional component, altered function, changed key dimension after approval or substantial change of requirement may be treated as additional work.
4.3 Product Development packages include only the design revisions and basic prototype cycles stated in the quotation. Basic prototype cycles normally use a suitable standard FDM material and are subject to agreed size, print-time and material limits.
4.4 Large parts, specialist materials, SLA or resin prototypes, extensive supports, detailed finishing, production-quality versions and additional components may be quoted separately.
4.5 A reprint required because of our production defect will not normally count as a Customer design iteration. A reprint caused by a changed Customer requirement, changed dimension or additional feature does count as further development work.
4.6 Prototypes are supplied for evaluation and development. The Customer is responsible for carrying out appropriate fit, function, environmental and end-use testing before approving production or relying on a prototype in service.
4.7 Package suitability depends on complexity, number of components, available information, revision needs, prototype process and intended use — not physical size alone.
5.1 CAD models, file repairs, conversions and drawings are prepared from the information and measurements available. The Customer must verify critical dimensions, interfaces, tolerances and functional requirements before approval.
5.2 Unless expressly agreed, technical drawings are manufacturing or reference documents. They do not constitute formal engineering approval, certification, regulated design verification or specialist tolerance analysis.
5.3 We do not guarantee that every exported file will behave identically in all third-party software, slicers, machines or manufacturing systems. Native editable files are different from neutral export formats and are supplied only where expressly listed.
5.4 The quotation will state any Digital Deliverables included, such as STL, 3MF, STEP, IGES, OBJ, DXF, DWG or PDF files. No other file format or source data is included by implication.
5.5 The Customer must maintain appropriate backups of files supplied to it. We may retain working files for operational and legal purposes but do not provide a permanent customer archive service unless agreed separately.
6.1 Scanning and reverse engineering may involve measurement, photography, temporary markers, scanning spray, cleaning, repositioning, limited disassembly or other agreed preparation.
6.2 We will explain any reasonably foreseeable risk before carrying out invasive preparation. The Customer must disclose fragile, valuable, irreplaceable, contaminated or hazardous items and any restriction on coating, handling or disassembly.
6.3 Scan quality and accuracy depend on surface finish, reflectivity, transparency, geometry, access, movement, scale and equipment limitations. Scan data is not automatically a clean, watertight or editable CAD model.
6.4 Mesh cleanup, reconstruction of missing geometry, parametric CAD, correction of wear, redesign and replacement-part development are separate tasks unless expressly included.
6.5 We will take reasonable care of Customer property. We are not responsible for pre-existing damage, hidden weakness or effects that were specifically explained and accepted, but nothing in these Terms excludes liability that cannot lawfully be excluded.
6.6 The Customer should arrange suitable insurance for unusually valuable or irreplaceable items left with us.
7.1 Additive-manufactured parts differ from injection-moulded or machined parts. Visible layer lines, seams, support marks, slight surface variation and minor cosmetic blemishes may be normal process characteristics.
7.2 Dimensions, tolerances, flatness, colour, texture, transparency and mechanical properties vary with the process, material, orientation, geometry, environment and supplier batch. Any critical tolerance or performance requirement must be agreed in writing.
7.3 Material advice is based on the information supplied and the known characteristics of the selected grade. The Customer must identify any requirement relating to food contact, medical use, fire rating, electrical safety, chemicals, pressure, vacuum, temperature, certification or regulation.
7.4 Unless expressly agreed, parts are not certified, safety-rated, OEM-approved or guaranteed for safety-critical, life-support or regulated applications.
7.5 Routine FDM support removal and routine resin support removal, IPA washing and curing are included where applicable. Additional sanding, smoothing, filling, priming, painting, polishing, cosmetic preparation, insert fitting and assembly are charged as stated in the quotation.
7.6 Customer-supplied materials are accepted only where agreed. We may refuse unknown, damaged, contaminated, poorly stored or unsuitable materials.
7.7 Low-volume batches may show reasonable variation between parts. Production will normally be based on the approved design, sample or revision. Changes after production starts may be chargeable and may delay the order.
7.8 Repeat orders are subject to current material availability, supplier batches, machine capacity, pricing and the continued suitability of the stored production files.
8.1 The Customer retains ownership of its pre-existing drawings, files, photographs, specifications, confidential know-how and intellectual property rights, and of its concept to the extent protected by law. The Customer grants us the limited permission needed to use those materials to perform the contract.
8.2 The Customer confirms that it has the right to supply Project Materials and authorise their use. We may pause or refuse a project if ownership or permission is reasonably in doubt.
8.3 Unless the quotation or a separate written agreement expressly states otherwise, Maikoot Limited owns the intellectual property in CAD models, native editable files, STL and STEP exports, meshes, scan-processing work, technical drawings, manufacturing files, development records, templates, support jigs, fixtures, production aids and other original materials created by us.
8.4 Payment for design work, prototypes or physical goods does not automatically transfer ownership of those files, grant unrestricted manufacturing rights or require us to release working or source files.
8.5 Files or rights will be released only where expressly stated in the quotation or later agreed in writing. We may offer a limited-use licence, internal-business licence, commercial manufacturing licence, native-file release or full assignment for an additional fee reflecting the work, commercial value and intended use. We are not obliged to agree to release or transfer ownership.
8.6 Any permitted use, duration, territory, number of parts, right to modify, right to use another manufacturer and right to sublicense will be stated in writing. Unless expressly permitted, the Customer must not redistribute, resell, publish or provide released files to another manufacturer.
8.7 Each party will keep the other party’s confidential information confidential and use it only for the project, except where disclosure is required by law or reasonably necessary to employees, professional advisers, insurers or subcontractors under appropriate confidentiality obligations.
8.8 Non-disclosure agreements are available where appropriate. We will not publish confidential drawings, CAD data or identifiable project details as a case study without permission. Permission to display a Customer logo or non-confidential project image will be recorded separately.
9.1 Maikoot Limited does not operate injection-moulding machinery in-house. Where third-party manufacturing is involved, the quotation will state whether Maikoot Limited is acting as the principal supplier, as a project coordinator or agent, or as a referral source only.
9.2 Where the Customer contracts directly with a third-party manufacturer, that manufacturer’s terms apply to its work and Maikoot Limited is not the manufacturer of those goods.
9.3 Where Maikoot Limited contracts with a manufacturing partner as principal supplier, third-party tooling, samples, production, freight, customs, inspection and other charges may be passed on as stated in the quotation.
9.4 Tooling ownership, storage, maintenance, transfer and end-of-life arrangements must be stated in the quotation because they may vary by project and manufacturing partner.
9.5 Third-party lead times are estimates. Customer approval may be required before tooling, samples or production are committed. Cancellation after third-party commitment is subject to costs already incurred and the partner’s cancellation terms.
10.1 Collection from our Swindon workspace is available by arrangement. Courier delivery is charged separately unless the quotation says otherwise.
10.2 The Customer must provide complete and accurate delivery information. Additional costs caused by an incorrect address, failed delivery or unavailable recipient may be charged to the Customer.
10.3 For Consumers, risk in physical goods normally passes on delivery to the Consumer or their nominated recipient. For Business Customers, risk passes on collection or when goods are handed to the carrier, unless the quotation says otherwise.
10.4 Local drop-off, fit checking, handover, meetings and work at Customer premises are available only by prior agreement. The quotation will state any call-out charge, included area, travel, parking, access or on-site time.
10.5 The Customer must provide safe and reasonable access to the relevant premises, machinery or equipment and disclose known hazards or access restrictions.
10.6 If a chargeable off-site visit is cancelled more than 48 hours before the agreed start time, no cancellation charge normally applies except non-refundable costs already incurred. Cancellation between 24 and 48 hours may incur a reasonable charge of up to 50% of the agreed visit or call-out fee. Cancellation less than 24 hours before the visit, or a no-show, may incur a reasonable charge of up to 100%. For Consumers, any charge will not exceed our reasonable net loss and will take account of costs saved or replacement work obtained.
10.7 The Customer should collect finished goods and Customer property within 30 days after notice that they are ready, unless another period is agreed. Reasonable storage charges may apply after that period.
10.8 If property remains uncollected for a prolonged period, we may give a final written notice requiring collection and explaining the proposed action. Subject to applicable law, we may then return it at the Customer’s cost, continue storage at the Customer’s cost, or sell, recycle or dispose of it where reasonable. Any net sale proceeds will be handled as required by law.
11.1 Business Customers may cancel only by written notice. If cancellation occurs before work starts, the Customer must pay non-refundable third-party costs, specially ordered materials and any assessment or administration work already completed.
11.2 If the Customer cancels after work starts or no longer needs the project, the Customer must pay for time worked, designs and revisions completed, prints or prototypes produced, materials used or ordered, subcontractor commitments, tooling, freight and reasonable cancellation costs. Unfinished work-in-progress files are not automatically supplied.
11.3 We may suspend work if payment is overdue, required information or approval is missing, access is not provided, the Customer breaches the contract, safety or legality is in doubt, or continuing would expose us or another person to unreasonable risk.
11.4 We may refuse, suspend or terminate work involving suspected illegality, infringement, counterfeit or deceptive goods, undisclosed high-risk use, unsafe instructions, sanctions restrictions, abusive conduct or materially false information.
11.5 Either party may terminate for a material breach that is not remedied within a reasonable period after written notice, where remedy is possible. Serious, unlawful, fraudulent or safety-related breaches may justify immediate termination.
11.6 If we cannot continue for reasons not caused by the Customer, such as prolonged equipment failure, serious illness, loss of an essential supplier, inability to meet the agreed technical requirement or an unforeseen compliance issue, we will refund any payment relating to work not completed after deducting work properly performed and costs already committed.
11.7 On cancellation or termination, clauses concerning payment, intellectual property, confidentiality, liability and dispute resolution continue to apply.
12.1 This section applies only where the Customer is a Consumer. Nothing in these Terms limits statutory rights relating to goods, digital content or services.
12.2 For an eligible distance or off-premises contract, a Consumer normally has 14 days to cancel without giving a reason. The cancellation period and starting date depend on whether the contract is for goods, services or digital content.
12.3 The ordinary change-of-mind cancellation right does not apply to goods made to the Consumer’s specifications or clearly personalised, including most custom 3D-printed parts. This does not remove rights where goods are faulty, misdescribed or otherwise do not conform to the contract.
12.4 If a Consumer asks us to begin Services during the 14-day cancellation period and later cancels, the Consumer may have to pay a proportionate amount for Services performed before cancellation. If the Service is fully performed after an express request and acknowledgement, the cancellation right may be lost.
12.5 If a Consumer asks us to supply a digital file during the cancellation period, we will obtain any consent and acknowledgement required before immediate supply. The cancellation right may then be lost once supply begins.
12.6 Where an ordinary cancellation right applies to non-custom goods, the Consumer must take reasonable care of them and return them as instructed. The Consumer normally pays return costs unless the goods are faulty or we agree otherwise.
12.7 Goods must be of satisfactory quality, fit for an agreed purpose and as described; digital content must conform to the contract; and Services must be performed with reasonable care and skill. Available remedies depend on the circumstances and applicable law.
12.8 To cancel an eligible Consumer contract, the Consumer may send a clear statement to enquiries@maikoot.com or use the model cancellation form in the Appendix.
13.1 The Customer must disclose if a project could be safety-critical, regulated or capable of causing injury, major property damage, fire, environmental harm or loss of control if it fails. Examples include medical or life-support applications, aircraft, lifting equipment, pressure systems, protective equipment, mains safety, vehicle braking, steering or restraints.
13.2 Unless expressly accepted in writing after appropriate technical review, Maikoot Limited does not undertake responsibility for safety-critical, life-support, certified or regulated applications.
13.3 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or statutory rights that cannot be excluded.
13.4 If the Customer is a Consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for business losses arising from a Consumer contract.
13.5 If the Customer is a Business Customer, subject to clause 13.3, we are not liable for indirect or consequential loss, loss of profit, revenue, production, business, contracts, opportunity, anticipated savings, goodwill or data. Our total aggregate liability arising from a contract will not exceed the total charges paid or payable under that contract, to the extent that this limitation is lawful and reasonable.
13.6 Business Customers are responsible for maintaining backups, appropriate insurance, risk assessments, safety procedures, regulatory approvals and independent validation appropriate to the intended application.
13.7 We are not responsible for delay or failure caused by events outside our reasonable control, including utility failure, cyber incident, fire, flood, severe weather, illness, equipment breakdown, material shortage, supplier or courier delay, industrial action, government restriction or third-party manufacturing delay. We will notify the Customer and take reasonable steps to minimise disruption.
14.1 Site information, examples, photographs, prices and estimated capabilities are general guidance and are not a binding offer or guarantee that a project will be accepted.
14.2 The Customer must not misuse the Site, attempt unauthorised access, upload malicious code, interfere with its operation, scrape content at scale or use it unlawfully.
14.3 Website content, branding, graphics, original text and supplied downloads are owned by or licensed to Maikoot Limited and may not be copied or reused commercially without written permission.
14.4 Personal information is processed in accordance with our Privacy Policy and applicable data-protection law. Project files should contain only personal data that is necessary and lawful to share.
14.5 The Site may link to third-party websites or services that we do not control. We are not responsible for their content, security, availability, privacy or terms.
14.6 We may change or suspend the Site, forms and content where reasonably required for maintenance, security, legal compliance or business operations.
15.1 Questions, cancellation notices and complaints should be sent to enquiries@maikoot.com or by post to Maikoot Limited, Unit 51A, BSS House, Cheney Manor Industrial Estate, Swindon, SN2 2PJ.
15.2 Please include the quotation, invoice or order reference, a clear description of the issue and relevant photographs or files. We may ask to inspect or receive the relevant part before deciding the appropriate response.
15.3 We will acknowledge and investigate complaints within a reasonable time. We may need to notify our insurer and must not be treated as admitting legal liability merely because we investigate or offer a practical resolution.
15.4 If a Consumer complaint remains unresolved, we will provide information about an appropriate accredited Alternative Dispute Resolution provider where legally required and will state whether we are willing or required to participate.
15.5 We may subcontract or assign parts of the work where this does not reduce Consumer rights or materially prejudice the Customer. The Customer may not transfer the contract without our written consent.
15.6 A delay in enforcing a right is not a waiver. If one provision is invalid or unenforceable, it will be modified or removed only to the minimum extent necessary and the remainder continues.
15.7 For Business Customers, the contract records the entire agreement concerning its subject matter, except that nothing excludes liability for fraud or fraudulent misrepresentation.
15.8 These Terms and each contract are governed by the law of England and Wales. Business Customers agree to the exclusive jurisdiction of the courts of England and Wales. Consumers retain any mandatory right to bring proceedings in another court available under applicable law.
15.9 We may update these Terms for future contracts to reflect changes in law, services, security or business operations. The version in force when a contract is formed applies to that contract unless the parties agree otherwise or the law requires a change.
Complete and return this form only if you wish to cancel an eligible Consumer contract. You may instead send any clear written statement containing the same information.
To: Maikoot Limited, Unit 51A, BSS House, Cheney Manor Industrial Estate, Swindon, SN2 2PJ
Email: enquiries@maikoot.com
I/We give notice that I/We cancel my/our contract for the following goods, services or digital deliverables:
Ordered on / Contract entered into on:
Received on (if applicable):
Consumer name:
Consumer address:
Signature (only if submitted on paper):
Date:
Questions, cancellation notices and complaints can be sent to enquiries@maikoot.com or posted to Maikoot Limited, Unit 51A, BSS House, Cheney Manor Industrial Estate, Swindon, SN2 2PJ.
